Marshall Cinema Starts No Tolerance Policy For Kid Disruptors
I don't know about you, but I love to go to the movies. Admittedly, I haven't been for ages. Well, until recently.With the pandemic, a lot of us haven't been able to go to places like movie theaters. But as stuff starts to open up again, we're seeing more activity. And apparently not all of it is good. There have been reports of multiple disruptions by kids at the Marshall Cinemas, and the manager decided to speak out and start a new rule:
Beginning Friday March 18th, if you drop your child off at the theater they will be required to bring in a school ID to purchase a ticket. We are also implementing a NO TOLERANCE policy for anyone being loud or disruptive. Please be advised that if you drop off your child and they are loud or disruptive, they will be kicked out of the movie, with no warnings. They will not be refunded for their purchases, and they will be banned from future movies. This applies to anyone of any age, if you act up you will be kicked out and not allowed in to future movies..... I commend my amazing staff for their efforts to control the crowds. However, they were not hired to be babysitters and certainly not bouncers. I have complete faith in all of them to be fair and just. What they say goes.
From what I read in the comments, it seems like the management has been getting a lot of complaints about kids being loud, picking fights, throwing popcorn...even one about a kid jumping over a seat and kicking someone in the head!
Now I gotta say, that seems extreme. I get that kids will be immature and maybe a little wild if left alone. I mean, I've seen things go down at the Sedalia theaters (the old one and the Galaxy), but nothing that crazy. Sure, I've seen five year olds at R rated movies, people hollering a little too loudly at a horror film, and some younger kids running around at a Marvel flick...but that's insane!
Most of the time, when you go to a movie, you're expected to be quiet and stay seated - for the most part. I mean, sure, there are exceptions. In a big super hero movie or action movie, maybe people will cheer or clap or whatever in the big scenes. Nobody's ever gonna be mad about that. Of course you're going to get big laugh moments in the comedy movies. And I saw a movie this past weekend, but it would have been SILLY for that event to be silent. But that movie was a concert movie (don't over think it, it was a concert that was rebroadcast in theaters), so it was normal for people to sing along, clap, and cheer to the music. You know, like a concert in a stadium. A few people were a bit rowdy, but it made sense in context and nobody was upset by it (no shushers). In fact, the theater made sure to use the screen at the end of the building, and had the one next to it empty during our showing in case it got too noisy. Because they expected it, it was normal, and it was allowed. That's an important key.
But this behavior does sound out of line. Throwing popcorn, starting fights, jumping over seats and hurting others... not cool. And I'm glad to see that management is stepping in and stopping it. Now, they did amend their statement to say that they would absolutely respond in kind if adults are acting up....but they're just not getting the complaints about adults that they are about kids. I think the best part is that they're saying they trust their workers and that what the workers see is enough to enforce. I can't tell you how many jobs I've had where a customer is being a jerk or even lying to a manager...and the manager just throws the workers under the bus.
So what do you think about all this? Should the workers and staff be able to talk to the parents of these kids after? Is a lifetime ban too much? Why do you think this is happening now?