Chewy.com has cultivated good will through how they treat their customers when they lose a pet. What's the customer service like when the customer messes up?
Kids, I work in radio. That means sometimes I deal with some strange people. But most people are really nice. Very rarely do I encounter something negative.
Kids, those of us who work usually have someone that you work for. You know, a supervisor type person. Even if you're lucky enough to BE the boss, you probably remember that feeling.