Scammers seem to come out of the word work this time of year and KCP&L has a list of safety reminders for customers to help prevent these events.

Earlier this week the second annual Utility Scam Awareness Day was observed to help expose the tactics scammers use and educate residents and small business owners on how to protect themselves.

KCP&L offers these important safety tips to keep in mind.

  • Never give credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, text and/or sends an email requesting this information in respect to your utility bill, without also verifying that person is with KCP&L by either asking to see company identification or by calling KCP&L’s Customer Contact Center.
  • Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from KCP&L.
  • For customers using KCP&L’s online bill pay system, always make online payments directly through kcpl.com.
  • Never provide personal information via email or click any suspicious links.

If customers ever have questions about the legitimacy of a bill, phone call or email regarding their utility bill, they should refrain from providing any personal or banking information, hang up and contact the KCP&L Customer Contact Center at (888) 471-5275 or (816) 471-5275.

If you feel you have been a victim of this scam, please work with your local law enforcement agency to report the crime. For more information, visit www.kcpl.com/scamalert.

Devonyu